Shipping policy

Dream Sail Shipping Policy

Thank you for setting sail with us! Below are the terms and conditions that constitute our Shipping Policy.

1. Processing & Handling Time

All orders are processed and prepared for shipping within 2 to 4 business days. Orders are not processed or shipped on weekends or holidays.

2. Shipping Rates & Delivery Estimates

Once your package leaves our warehouse, estimated delivery time is 3 to 8 business days.

  • Please note: Delivery delays can occasionally occur due to customs clearance or carrier peak seasons.

3. Real-Time Shipment Tracking

As soon as your order ships, you will automatically receive a tracking number via email. You can monitor your package in real-time directly on our website through our tracking page.

4. Customer Responsibility & Delivery Attempts

To ensure a smooth delivery, please review the following rules regarding recipient responsibility:

  • Failed Delivery Attempts: The shipping carrier will attempt to deliver your package up to three (3) times. If the carrier is unable to complete the delivery after 3 attempts due to the customer being unavailable or unreachable, the package may be returned to us. In this case, the customer is fully responsible for paying the reshipping fee to clear a new delivery.

  • Incorrect Address Policy: If a package is lost, misdelivered, or returned to our warehouse because the customer provided an incorrect or incomplete shipping address, the customer must accept the full cost of a replacement shipment. Dream Sail is not liable for address entry errors made at checkout.

5. Support Crew

If you have any questions about your shipment or need assistance tracking your package, please reach out to our dedicated support crew at: lianurtura@gmail.com